Chapter  6

FAQ

In this chapter, we answer the frequently asked question collected from the past user feedback.

If you need further  assistance or technical support about Net LineDancer, please fell free to contact below. We will be pleased to help you when you find any errors or ambiguities in this manual, or any questions regarding them as well. Please note that we are closed on weekends, national holidays, New Year and sum- mer holidays in Japanese time. We accept e-mails for 24 hours but we will only reply on those business hours.

 

Thank you for your cooperation.

LogicVein, Inc. Technical Support

Mail:  support@logicvein.com


6.1     Devices are not successfully discovered nor added to the device list


Confirm the followings:


1. SNMP is enabled on each device.

2. SNMP community name of the device is consistent with that of the registered element in the netLD inventory.

3. No firewall or antivirus software shuts the PING/SNMP access from netLD. See Also:  Sec. 3.3.1 (Adding  devices)